Discover Africa was my first time using a travel agent. I was a bit nervous hiring a company online whom I’d never heard of, and then sending thousands of dollars over to. All I could hope for was that there was someone waiting for us when we showed up at the airport.
I had a ton of confidence immediately though as Adelle (our agent) answered all of my questions, updated our itinerary with new changes, and gave great recommendations for activities – as well as incorporating our own itinerary for a private Sheldrick Trust viewing. She was super helpful leading up to our trip. Her true value really showed when we got there, though. She was easy to reach when we had questions and made adjustments in the moment for us.
I got sick 3 days in and had to stay in the hospital for a few days, causing us to miss an entire part of our itinerary and two flights. Adele jumped into action with her local rep and made sure that we were taken care of, that our flights were completely rebooked (and we paid no extra money), and even got us a refund from the accommodation we were supposed to stay in! It was absolutely amazing. The safari we were supposed to go to also got flooded so our accommodation got moved.
It was a perfectly seamless transition for us, even though I imagine it was quite a bit of chaos behind the scenes. We got upgraded to a nicer camp and had transportation ready and waiting at each and every step.
I would recommend Discover Africa to every single person considering a trip to Africa. We for sure wouldn’t have been able to do all ourselves!
Sarah Kirkpatrick travelled to Kenya in January and wrote the Kenya Safari Review on 20 February 2020
Safari planned by: Adelle Bell