Becoming a Herdtracker Contributor

Going to south and central Africa was a bucket list item for me and booking a big and expensive trip always feels a bit risky and you hope you have made the right choice.

Booking with Discover Africa was fantastic from beginning to end! Our trip coordinator, Susan Veldman, was very responsive whenever we had questions or concerns and she checked in with us throughout the trip to make sure things were going smoothly. I especially appreciated the video call with her prior to leaving.

It was really great to be able to ask any remaining questions and she provided us with all the information we would need once we were there. The whole trip was seamless, from our transfers to the flights to the camps.

I was particularly impressed with Desert and Delta Safaris, the company who ran the camps in Botswana. The accommodations, food and staff were incredible! I would highly recommend booking with Discover Africa and I would book with them again if I decided to return.

We worked with Discover Africa to arrange our first ever Safari. Chrizaan from Discover Africa did a tremendous job in first understanding our requirements and wishes and then translating them into the perfect trip for us!

Everything was organized to the point and we did not have to fret about anything. We just had to bring our passport, money and good mood to enjoy an incredible vacation.

We felt like travelling with family!

Everybody was extremely friendly and the game reserves and lodges were first class. We saw all the animals we could have wished for and even more. We took so many photos, it will take weeks for us to decide which are the best ones. This is a great “problem” to have after such an exciting vacation. We are already talking about our next trip to Africa – and we would choose Discover Africa to organize the next trip for us again!

Our safari trip to South Africa was nothing short of spectacular and I would like to thank Chrizaan for putting together a wonderful itinerary for us. Our first contact with Discover Africa was with a consultant who was amazing and very personable. Our planning was over a year out and, unfortunately, she moved on but I appreciated Alice Lombard (Head of Sales and Operations) stepping in and referring us to Chrizaan. I couldn’t have asked for a better consultant.

Because of our location the time discrepancy made communication a bit challenging, but through emails, WhatsApp and Zoom calls the interactions with Chrizaan were all timely and efficient (1/2 hr blocks of time were set aside on Chrizaan’s schedule where one could book Zoom chats). I liked the web design they use to view options for personalized itineraries – descriptions on potential lodges, information on daily activities etc.

Our trip included a 4 day visit to Cape Town before our safari and Chrizaan arranged all the necessary flights, transfers and tours associated and everything went smoothly. Little things like sending us an email with our flight reservation so we could check in 24 hrs before our flight were much appreciated. If we had questions during our trip she was always available. We thought that this safari was going to be a once in a lifetime trip but our experience made us feel like it’s something we would love to do again and I wouldn’t hesitate to use Chrizaan and Discover Africa once again.

We have just returned from a trip to 3 different safari camps in Botswana, a short trip to Victoria Falls and a gorilla trek in Rwanda that was booked with Susan from Discover Africa. We couldn’t be happier with the direction and support she gave us to truly make it a trip of a lifetime.

Although the three camps she booked for us were geographically quite close, they were very different in the wildlife viewing experiences, with different focuses for each (we were at camp Okavango, Xakanaxa camp and Chobe Game Lodge). We saw all the animals and birds we dreamed of seeing in Africa with the exception of the rhino as conservation efforts are currently underway and they are located only in central Botswana at this time. The accommodation was incredible at all of them, the food delicious and the staff exceptional. Such lovely, welcoming people.

Rwanda was an absolute favorite and not just for the amazing gorillas. The country is lush and beautiful, the people warm and welcoming and the Bishops house hotel was incredible.

Susan coordinated all of our bookings and when one of the airlines cancelled our flight within hours of our flying, she was completely on it and got us re-booked and on our way, even arriving an hour earlier than the previously scheduled flight. We would definitely book with Susan and Discover Africa again.

Discover Africa planned a fabulous trip for us! The travel planner came up with an itinerary that included everything we wanted; the trip was extremely well organized; the accommodations were lovely; and the activities were fun and interesting. We especially loved the Queen Victoria Hotel in Cape Town near the V&A waterfront and Beck’s Lodge in South Africa. The management at Beck’s was so friendly and helpful, our safari guide and tracker were extremely knowledgeable and personable, and the chefs were outstanding. I highly recommend Discover Africa!

We had a wonderful experience with Discover Africa and, specifically, Dev Panaino. Dev helped us plan a dream vacation to South Africa and Zimbabwe and made the planning from our end effortless. We met with Dev via Zoom calls for the initial trip planning, and he regularly followed up with us via email. Dev was personable, easy to work with, and really listened when we outlined the experiences we desired on this trip. He designed an itinerary that met and even exceeded all our goals. With his knowledge of the area, he had great ideas for enhancing our adventure. Discover Africa provided us with comprehensive information on how to prepare for the trip down to the smallest detail. We left home with our travel documents safely in tow and the knowledge that we could reach out to Dev at any time should difficulties arise. And they sure did.

It’s worth noting that Dev arranged all our ground transportation at each leg of the trip as well as a private guide for several excursions. We traveled in unexpected luxury on the excursions with a knowledgeable, friendly guide who really added depth to the experiences. Dev also strongly recommended a safari lodge other than the more popular (and expensive) choices we had researched ourselves on-line. It turned out to be a true hidden gem, upscale yet cozier and more intimate than the others.

One of us had an unfortunate, vacation-ending injury on the fourth day of the trip (bad fall resulting in a broken kneecap requiring immediate surgery). We contacted Dev almost immediately in near-panic about what to do and how to get home. He really rose to the occasion, reassuring us that he would help and we’d be safe. Dev made many on-the-fly arrangements for us, from finding last-minute hotel accommodations and dealing with the local airline to arranging ground transportation and making all the necessary cancellations/re-bookings. Following our return home, he provided gathered helpful information to support our travel insurance claim.

Although our trip did not work out as planned, needless to say we highly recommend Dev Panaino at Discover Africa and would absolutely work with him again.