Hoanib Valley Camp

Megan Warrington was amazing to work with. She was very informative and kept us up to date on everything. I found out that I would need to have surgery a few days after returning from the trip and asked Megan if she would be able to arrange for a wheelchair to be at the airports and activities we had planned. She got everything scheduled and sent me confirmations within a short period of time…That is what you call service!!!!!

I was recommended Discover Africa by a friend who raved about them for their African Safari adventure and they didn’t disappoint. From the start the communication was timely, despite the time zone difference, and the advice was thorough and precise. It seemed to me that our agent, Susan, was always available no matter what time I was communicating with her. More than that she regularly checked in with me during our trip to make sure all was going well and checked us in for all our internal flights ahead of time.

The first thing Susan did was to find out what we wanted from our trip and then used that to tailor an itinary that met all our desires. Susan’s intimate knowledge of tourism in Africa had us booked into game reserves and guides in South Africa and Kenya which had all the big 5 on display plus more. The accommodation and tour guides she organised were fantastic.

Thanks to Susan we have had an African adventure taking in Karongwe and Masai Mara game reserves, Victoria Falls and the beautiful city of Cape Town which has provided photos, videos and memories we will cherish for the rest of our lives.

The service we recieved from Discover Africa was exceptional and went beyond our expectations. I couldn’t recommend them more highly.

Our safari trip to South Africa was nothing short of spectacular and I would like to thank Chrizaan for putting together a wonderful itinerary for us. Our first contact with Discover Africa was with a consultant who was amazing and very personable. Our planning was over a year out and, unfortunately, she moved on but I appreciated Alice Lombard (Head of Sales and Operations) stepping in and referring us to Chrizaan. I couldn’t have asked for a better consultant.

Because of our location the time discrepancy made communication a bit challenging, but through emails, WhatsApp and Zoom calls the interactions with Chrizaan were all timely and efficient (1/2 hr blocks of time were set aside on Chrizaan’s schedule where one could book Zoom chats). I liked the web design they use to view options for personalized itineraries – descriptions on potential lodges, information on daily activities etc.

Our trip included a 4 day visit to Cape Town before our safari and Chrizaan arranged all the necessary flights, transfers and tours associated and everything went smoothly. Little things like sending us an email with our flight reservation so we could check in 24 hrs before our flight were much appreciated. If we had questions during our trip she was always available. We thought that this safari was going to be a once in a lifetime trip but our experience made us feel like it’s something we would love to do again and I wouldn’t hesitate to use Chrizaan and Discover Africa once again.

We have just returned from a trip to 3 different safari camps in Botswana, a short trip to Victoria Falls and a gorilla trek in Rwanda that was booked with Susan from Discover Africa. We couldn’t be happier with the direction and support she gave us to truly make it a trip of a lifetime.

Although the three camps she booked for us were geographically quite close, they were very different in the wildlife viewing experiences, with different focuses for each (we were at camp Okavango, Xakanaxa camp and Chobe Game Lodge). We saw all the animals and birds we dreamed of seeing in Africa with the exception of the rhino as conservation efforts are currently underway and they are located only in central Botswana at this time. The accommodation was incredible at all of them, the food delicious and the staff exceptional. Such lovely, welcoming people.

Rwanda was an absolute favorite and not just for the amazing gorillas. The country is lush and beautiful, the people warm and welcoming and the Bishops house hotel was incredible.

Susan coordinated all of our bookings and when one of the airlines cancelled our flight within hours of our flying, she was completely on it and got us re-booked and on our way, even arriving an hour earlier than the previously scheduled flight. We would definitely book with Susan and Discover Africa again.

We had been thinking about a Southern Africa safari trip for a few years and had some valuable input from Zimbabwean friends who had been on tour many times. So we had a general idea of when and where but needed guidance on the finer details and options, as well as someone to put it all together once we’d agreed on an itinerary (South Africa, Zimbabwe and Botswana). This was possibly going to be our one and only trip of this type so we wanted to get it right!

I saw an ad for a tour similar to what I had in mind so contacted Discover Africa (DA). Devryn was able to clearly outline his preferences that would meet the brief. He suggested the order of travel, how long at each place, what type of accommodation (generally getting better as we progressed), how to get from A to B, etc., via several email conversations.

We had a Zoom meeting with him before finalising the plan, where we were able to ask further questions, which he was able to answer confidently and competently, given he had been to these places himself.

We felt confident enough with his recommendations to lock it in 12 months ahead of the trip.
Naturally, you anticipate some things will go wrong on tour, e.g., a missed connection, a guide not turning up, or accommodation not being as described, and we were mentally prepared for that.

Garry's Safari Experience

However, every connection was made on time and the accommodation exceeded our high expectations!

The Safari experience itself (which Devryn obviously couldn’t guarantee) was superb. The guides from the lodges we used were experienced, informative, respectful of the animals, and considerate of what we had and hadn’t seen previously and so every day (twice a day!) was another trip into the unknown. Everyone hopes to see the Big 5, which we did early on. After that it was a matter of literally sitting back in the jeep and seeing what would turn up. The birdlife was better than I expected (the lilac-breasted roller was a favourite), and seeing small animals like mongooses (4 different species), a chameleon and a steenbok were unexpected highlights.

The food was varied at the various lodges, with usually a buffet of 3 main courses of western-style cuisine (although I ate wildebeest, crocodile, kudu and springbok when it was offered). We finished off with 3 nights in Cape Town to let the Safari experience sink in, which was a very good move.

So in summary, we did some initial research, worked out a plan with Devryn, and he nailed the brief. We’ll never know if it could have been even better, but I seriously doubt it.

We had an absolutely amazing experience with this travel agency! Cayleigh was incredibly professional, friendly, and organized every detail of our trip flawlessly. All the transfers were perfectly arranged — we didn’t have to worry or struggle with anything from the moment we arrived until the end of our journey.

Even when we needed a last-minute flight change, Cayleigh handled everything quickly and efficiently. It made our trip completely stress-free. We felt truly taken care of every step of the way.

Highly recommended — we’ll definitely book with them again!