Postponement offered at no extra cost:
Discover Africa will offer refunds under these conditions:
Yes, Discover Africa will offer you a full refund on your monies paid less a 5% administration fee, if you are unable to travel due to COVID-19 travel restrictions placed by your country of residence or the country you’re travelling to. What happens if I postpone my booking? Your Discover Africa safari expert will assist with postponements and rebookings. Their ultimate goal is to ensure you get to experience Africa when it’s possible and safe to do so. Your safari expert will guide you all the way. Postponement of all travel arrangements (excluding flights) will be possible for travel within 12 months of your original travel date at no extra cost subject to the new travel dates falling within the same season and subject to availability.
Your Discover Africa safari expert will assist with postponements and rebookings. Their ultimate goal is to ensure you get to experience Africa when it’s possible and safe to do so. Your safari expert will guide you all the way. Postponement of all travel arrangements (excluding flights) will be possible for travel within 12 months of your original travel date at no extra cost subject to the new travel dates falling within the same season and subject to availability.
Discover Africa’s COVID-19 cancellation policy differs from our standard cancellation policy. If you need to cancel due to government-imposed travel restrictions, Discover Africa will offer a full refund subject to the terms and conditions for cancellation being met.
If borders are closed, restricting you from travelling to your intended destination or departing from your home country, the COVID-19 cancellation policy will be in place and we will assist in postponing your trip or cancelling if postponement is not possible.
The standard policy is 12-months from the original date of travel, but this can be extended and differs from lodge to lodge. Please consult with your Discover Africa Safari expert as we will negotiate with suppliers on your behalf and assist wherever possible with longer extensions.
Countries have different departure and arrival policies. Please check with your safari expert for advice on this at the time of booking.
Discover Africa works mostly with private safaris, but for any group tours, social distancing will be practiced and the group size will match the size of the vehicle according to strict covid and hygiene protocols.
Yes, please! Currently it is a regulation to wear masks in most countries and we recommend bringing your own. We’ll continue to monitor this requirement and will make changes to this policy as appropriate, and as local guidelines and country rules evolve.
Yes, all accommodation facilities, lodges, transport companies, activities that we offer provide hand sanitizer, but we do recommend that you also bring your own for extra protection.
All our partners adhere to strict safety protocols and guidelines according to WHO (World Health Organisation). Restaurants, dining area layouts and service style (e.g. buffet vs table service) have been reconfigured according to new regulations.
Yes, temperature screening will take place on arrival at the airport and at any establishment you visit including hotels, restaurants, activities, etc.
Yes, the Discover Africa team monitors travel and border restrictions closely for all of the countries we promote across Southern and East Africa. We recommend checking your home countries border restrictions as this is ever changing.
If you’re not feeling well or are displaying symptoms upon arrival, you’ll be required to visit a doctor to get clearance to continue with your travels. Your Discover Africa agent will support you and will provide help finding a clinic and throughout the process.
This is not a requirement unless you have shown any COVID related symptoms or have an elevated temperature reading.
es, we always recommend taking out comprehensive travel insurance, we strongly recommend that you understand exactly what your policy will cover you for and what is not covered.
Discover Africa’s terms of travel can be viewed here: standard terms and conditions