Travel with Peace of Mind

Africa's best authentic tailor-made safaris

We understand your need to travel. We also understand your apprehension to travel in these unorthodox times.
That is why Discover Africa has teamed up with the best partners, insurance and service providers offering you refundable deposits and flexible rebooking terms.
All our partners have been carefully selected to ensure that safety and hygiene protocols are top priority and strictly adhered to – Discover Africa pledge to offer you clean and safe hotels, lodges, activities and vehicles at all times.

Enjoy an authentic African experience, with peace of mind

Postponement offered at no extra cost:

At the time of booking, the standard deposit policy will apply as per our standard terms and conditions.
Should travel not be possible due to COVID-19, we will offer a postponement on your travel arrangements at no extra cost (if the new booking falls in a different season, seasonal surcharges may apply).
Should postponement not be possible, we will offer you a full refund on the deposit amount paid (less an administration fee of 5% – which is charged by most properties), subject to our refund and cancellation policy.
This policy is for new bookings made from 01 Jan 2021.

Discover Africa will offer refunds under these conditions:

Cancellations must be received in writing by Discover Africa at least 61 days before your intended travel date (cancellations received within 60 days of travel will be liable to the standard terms and conditions).
Should the property we are booking with not offer these flexible terms, we will negotiate with them on your behalf and should they not agree, Discover Africa will inform you prior to deposit payment and will offer you alternative options for consideration.
These terms will only apply for cancellation due to COVID-19, in that the government of your country of residence or intended destination restricts travel, having a direct impact on your travel plans.

To protect our travel partners, cancellations due to fear of contracting COVID-19 or the prevalence of comorbidities will not constitute legitimate grounds for waiver of cancellation fees.
All airlines have different policies and we are unable to guarantee any refunds or free changes on any flights/air tickets reserved on your behalf. However, most airlines do offer flexible options at a surcharge, please enquire with your Discover Africa safari expert for more information/advice on this as well as what the airline individual cancellation policy is.
Should the qualifying criteria listed above not be present, Discover Africa’s standard cancellation terms and conditions will apply.

Discover Africa is committed to working with partners who offer our valued guests flexible policies: in particular offering refunds of money paid should travel not be possible, and rebookings if trips need to be postponed due to COVID-19.
Our help and support doesn’t end once you’ve booked and paid. We’ll be there for you every step of the way.
Your Discover Africa travel expert will ensure you have all the information and inspiration you need ahead of time and will be on hand to answer any questions you have. And, just in case anything doesn’t go as planned while you’re travelling, we’re on call 24/7.
Discover Africa acts as an agent and as such we are bound by the terms and conditions of our partners, however, we understand that the presence of the COVID-19 pandemic has brought about uncertainty. We will do all we can to assist you, should your travel plans change long in advance, or at the very last minute.

Most importantly…

We strive to offer you the most authentic African safari experiences on the continent
Authentic experiences include wildlife encounters that are truly wild. Connecting you with nature and ultimately seeing Africa show off its best side. We can help you realize your dream of a truly authentic African safari and tailor-make an itinerary that suits your dream and comfort level.