Terms & Conditions
Deals2Discover is powered by Discover Africa Group (PTY) Ltd and provides clients with travel and/or other services as an agent for and on behalf of principals and/or other agents engaged in or associated with the travel industry, including inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of air, land, sea or any other travel arrangements, products or services.
Reservations
You can purchase a voucher for a specific product through the website, the voucher issued will specify the details of the deal as well as the validity of the deal but does not constitute a reservation or guarantee availability. Note that certain block out dates may apply during peak times (such as weekends or holiday periods) or other times specified and these will be expressly stated in the terms of the offer.
Each deal is subject to availability with the accommodation establishment, Deals2Discover therefore recommends that you book the service as soon as possible to secure your preferred dates.
Once you are ready to book using your purchased voucher, Deals2Discover reservations team will assist you with confirming your booking with the accommodation supplier. Once a reservation is made, The hotel/ accommodation supplier’s cancellation policy and terms and conditions will take effect from the moment the reservation is confirmed and the voucher has been redeemed.
Cancellations, Alterations and Reissues
If you cancel a booking with the supplier, the cancellation will be subject to the supplier’s own refunds and cancellation policy that applies at the time.
Any changes can be made by contacting the Deals2Discover Team or the accommodation establishment directly, we will assist in making any changes to your reservation as required within the validity of the voucher and subject to availability.
Return and Refunds policy
Once a voucher has been purchased, you may cancel the transaction by giving us notice in writing within 5 business days after the transaction is concluded that you want to cancel. We will refund your money within 15 business days after we receive your written notice and no penalty will be charged for cancellation. In the case where a refund is requested after the 5 day cooling period, credits will be loaded onto your profile and no cash refund will be issued. Please note credits cannot be exchanged for cash.
The credit is valid for 3 years which can be used in full or in part towards any future Deals2Discover offer, or if a refund is preferred there is a 5% admin and banking cost deducted from the refunded amount.
It is your responsibility to book as soon as possible and before the deadline listed on the voucher. A failure to book within the booking period will result in a forfeit of qualifying for the offer as specified and is non-refundable. In this instance, upon request, credits to the value paid for the voucher can be utilised for any Deals2Discover offer for up to 3 years after the voucher has been issued.
Alternatively, if the hotel/ supplier of the accommodation allows for this option, the member can use the voucher as part payment for any accommodation booked after the redemption period has expired, but then only up to the face value paid for the voucher – the special offer will no longer apply.
A refund cannot be given once the booking has been made with the provider as their terms and conditions will then apply.
Refunds can only be made to the original purchaser and the monies will be refunded directly to the original method of payment.
Additional Terms & Conditions
The supplier of the accommodation/ hotel’s terms and conditions always apply in addition to any specific terms of the offer stated by Deals2Discover. For example, if a supplier is not open on certain days, the voucher will not be redeemable on those days. The supplier may also limit the number of rooms per night sold on the applicable special. Refunds are not payable in the event that you are unable to use a voucher on account of the supplier’s usual terms and conditions, these will be clearly stated on the individual deals terms and conditions. In the event that they are not, then you will be entitled to a refund either in the form of a credit.
Deals2Discover acting as an agent only
In terms of these standard trading conditions, and any contract/s concluded pursuant hereto, Deals2Discover acts as an agent only for and on behalf of the client/you in procuring the services. Deals2Discover shall under no circumstances be liable for the acts and omissions, loss, damage, accident or delay caused by the relevant principal concerned.
COVID Health
All our partners have been carefully selected to ensure that safety and hygiene protocols are top priority and strictly adhered to – Deals2Discover pledge to offer you clean and safe hotels, lodges, activities and vehicles at all times.
